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    Peptide South AfricaPeptide South Africa

    Privacy Policy

    Last updated: 1 September 2026

    1. Introduction

    Peptide South Africa (Pty) Ltd ("Peptide South Africa", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, use our services, or interact with us.

    This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

    2. Information We Collect

    Personal Information

    When you use our Website, take our quiz, create an account, or place a research order, we may collect:

    • Full name
    • Email address
    • Phone number / WhatsApp number
    • Shipping and billing address
    • EFT payment status, payment reference, order value, and transaction records (we do not collect your online-banking credentials)
    • Quiz responses used to organise research-catalogue information
    • Versioned checkout acknowledgements, including the required research-use statements and your separate optional marketing choice

    Automatically Collected Information

    We may automatically collect:

    • Device information (type, operating system, browser)
    • IP address and approximate location
    • First-party lifecycle data such as product views, checkout starts, order milestones, portal activity, report opens, tracker hand-offs, and reorder starts
    • Session identifiers used to connect events within a visit
    • Cookies and similar tracking technologies

    3. How We Use Your Information

    • Process and fulfil research orders, EFT payments, and optional supply reorders
    • Organise catalogue information from the research quiz without treating it as a medical assessment
    • Operate your Peptide SA portal, order timeline, consent receipts, report links, and support history
    • Maintain a versioned record of checkout acknowledgements linked to an order
    • Communicate order, payment, dispatch, documentation, and support updates
    • Improve our Website, services, and user experience
    • Send promotional communications only where you have made the separate optional marketing choice; you may withdraw it at any time
    • Measure first-order conversion, delivery operations, portal adoption, repeat purchasing, and service quality
    • Comply with legal obligations under South African law
    • Prevent fraud and enhance security

    4. Cookies and Tracking Technologies

    Our Website uses cookies and similar technologies to enhance your experience. Types of cookies we use:

    • Essential Cookies: Required for Website functionality, authentication, and security. Cannot be disabled.
    • Analytics Technologies: First-party events and, where enabled, analytics cookies help us understand how visitors interact with the store and portal.
    • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
    • Preference Cookies: Remember your settings and preferences for a personalised experience.

    You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit Website functionality.

    5. Information Sharing and Disclosure

    We do not sell your personal information. We may share your data with:

    • Service Providers: Hosting, database, authentication, email, support, analytics, EFT operations, and shipping providers that assist in our operations.
    • Legal Authorities: When required by law, regulation, or legal process.
    • Business Transfers: In connection with any merger, acquisition, or sale of assets.

    All third parties are required to protect your information and use it only for the purposes for which it was shared.

    Store and portal analytics do not intentionally ingest private tracker notes, journal entries, or health records. Opening the separate tracker is recorded only as a hand-off event unless you separately choose to share data there.

    6. Data Security

    We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of electronic transmission or storage is 100% secure.

    7. Data Retention

    We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, maintain transaction and versioned acknowledgement records, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymised.

    8. Your Rights — POPIA

    Under POPIA you have the right to:

    • Request access to your personal information
    • Request correction of inaccurate or incomplete information
    • Request deletion of your personal information
    • Object to processing for direct marketing
    • Withdraw consent for marketing communications at any time
    • Lodge a complaint with the Information Regulator of South Africa

    To exercise any of these rights, contact us at support@peptide-south-africa.com. We respond within 30 days.

    9. International Data Transfers

    Your information may be transferred to countries where our service providers operate. For cross-border transfers out of South Africa, we ensure POPIA's cross-border-transfer requirements (s. 72) are met.

    10. Children's Privacy

    Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

    11. Third-Party Links

    Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

    13. Contact Us

    For questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us: