Inventory restock in progress — products are available to reserve by pre-order.
    Peptide South AfricaPeptide South Africa

    Refund Policy

    Last updated: August 2026

    Research Use Only — No Returns on Opened Products

    Due to the nature of our research products and compliance requirements, all sales are final once products are opened. We cannot accept returns of opened or used products.

    Eligible Refunds

    We will issue a refund or replacement in the following situations:

    • Product arrived visibly damaged
    • Wrong item was shipped
    • Package was lost in transit (after carrier investigation)

    How to Request a Refund

    • Contact us at support@peptide-south-africa.com within 7 days of delivery
    • Include your order number and photos of any damaged/incorrect items
    • We will review and respond within 2–3 business days

    Refund Processing

    Because checkout is EFT-only, approved refunds are paid by EFT to a bank account verified as belonging to the original payer. Bank-detail verification may be required before payment. Once approved and verified, allow 5–10 business days for processing.

    Cancellations

    Orders can be cancelled within 2 hours of placement. Once an order enters processing, it cannot be cancelled.